SHIPPING POLICY

We currently ship to Belgium. Additional European countries may be added in the future.

• Orders are processed within 1-2 business days (Monday to Friday, excluding Belgian public holidays)
• Personalised orders may require an additional 1-3 business days for processing
• You will receive a shipping confirmation email with a tracking number once your order has been dispatched

Once shipped, you can track your order using the tracking link provided in your shipping confirmation email. If you have not received a tracking email within 3 business days of placing your order, please contact us at support@belgianfootballstore.com.

• Delivery times are estimates and may vary depending on carrier capacity and external factors
• We are not responsible for delays caused by the shipping carrier, customs, or force majeure events
• If your order has not arrived within 10 business days of the shipping confirmation, please contact us and we will investigate

• If your package appears to be damaged upon delivery, please note the damage with the carrier and contact us immediately with photos
• For lost packages, please contact us after 10 business days and we will file a claim with the carrier
• We reserve the right to investigate before issuing a replacement or refund

If an order is returned to us due to an incorrect address provided by the customer, the customer is responsible for any additional shipping costs to reship the order.